At The C.A. Lawton Co., we are proud of the reputation our foundry has built over the last two centuries: a reputation for quality, on-time iron casting solutions, and high-quality customer service. We won’t sacrifice quality, even in these challenging times. Here’s how we do it.
The C.A. Lawton Co. strives to provide its customers with the best possible product they can find, and it all starts with our Customer Advocates. As a single point of contact, our Customer Advocates know how to address the unique needs of each client.
Their responsibilities include coordinating the quoting and order planning processes as well as providing each customer with a weekly status report of all their orders. Our 140 years in the business have taught us the importance of having a customer support staff involved and experienced in the operational side of the business.
Additionally, accounts are always assigned to a customer advocate (to align with a client’s specific needs) — providing faster and more dynamic support.
With the help of our Customer Advocates, our ambitiously high standards also carry over into what we create. Since 2010, we have been ISO certified. This certification is based on a number of quality management principles with a customer focus. ISO requires processes that work to eliminate errors and continually improve the customer experience. Our efforts to meet these rigorous standards make us more efficient, create a cost savings for customers and, most importantly, ensure a high-quality product for customers.
Our commitment to quality continues, even in these challenging times. We emphasize on-time delivery. Our highly-trained Customer Advocates coordinate projects. They are ready for surprise challenges, last-minute changes, and expedited projects.